Frequently Asked Questions
Frequently Asked Questions
Q: Which Apple Watch models are compatible?
Our straps are compatible with Apple Watch Series 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, SE (1st, 2nd & 3rd gen), Ultra 1, Ultra 2, and Ultra 3.
Q: How do I find the right size?
Our straps are fully adjustable. The women's strap adjusts from 13–20 cm, and the men's strap adjusts from 16–24 cm. We recommend measuring your wrist before ordering.
Q: How do I care for my leather strap?
Use an animal-based conditioning oil such as mink oil, neatsfoot oil, or horse oil to keep the leather supple and develop a natural patina over time.
- Apply correctly: Put the oil on a clean cloth first, then rub evenly across the strap surface. Never apply oil directly to the leather to avoid damage.
- Condition regularly: Depending on how often you wear your strap, condition it every few weeks or months. With proper care, your strap will only get better with age.
Q: How long does shipping take?
We ship from Hong Kong. Delivery typically takes 15–20 days to most destinations worldwide.
Q: Can I return my strap if it doesn't fit?
Yes, we accept returns if the strap doesn't work for you. Please refer to our Refund Policy for full details.